Frequently Asked Questions (FAQs)

1. How can I place an order?

Browse our website, select the products you would like to purchase, add them to your basket, and continue to checkout. You may complete your order as a guest or create an account for quicker future shopping.

2. Which payment methods are accepted?

Bed Doctor supports the following secure payment options:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • Google Pay
  • Clearpay – split your payment into four interest-free instalments
  • Klarna – pay later or spread the cost

All transactions are processed through secure payment systems.

3. What is the delivery timeframe?

Standard UK delivery normally takes between 2 to 7 working days. Once your order has been dispatched, tracking information will be provided.

4. Is delivery free?

Yes, standard delivery within the UK is free of charge. Any premium delivery services will be calculated during checkout. Please check our website for current offers.

5. Can I return my order?

You may return eligible items within 30 days of receiving your order, as long as the products are unused, in original packaging, and in resalable condition. Please review our Returns & Refund Policy for full guidance.

6. Do you provide exchanges?

We do not currently offer direct exchanges. If you require a different product, simply return your original item for a refund and place a new order.

7. What should I do if my item arrives damaged or incorrect?

We apologise for any inconvenience. Please contact us within 48 hours of delivery with clear photos of the issue so we can assist you promptly.

📧 Email: info@beddoctor.co.uk
📞 Phone: 07478 990766

We will arrange a replacement or refund where appropriate.

8. How do I select the correct size?

Each product page includes a detailed size guide. If you need further assistance, feel free to contact our support team before placing your order.

9. Do you offer discounts or promotions?

Yes, we regularly run special offers and promotions. Subscribe to our mailing list or follow us on social channels to stay informed.

10. How can I contact customer support?

Bed Doctor (trading name of US BEDS LIMITED)
Address: 6 Victoria Street, Heckmondwike, England, WF16 9LH
Phone: 07478 990766
Email: info@beddoctor.co.uk

We’re committed to making your shopping experience smooth and ensuring you’re happy with your purchase from Bed Doctor.