Shipping & Delivery Policy

At Bed Doctor, we work hard to ensure your order is delivered safely and as quickly as possible, so you can enjoy your new bed or mattress without unnecessary delays. Please review our delivery information below.

Total Delivery Time = Order Processing Time + Transit Time

Delivery estimates are based on previous orders and courier performance. Actual delivery times may vary depending on product availability, delivery location, and courier schedules. Standard deliveries are made to the ground floor. If room-of-choice delivery is required, please contact us in advance as additional charges may apply.

Order Processing Time

Processing begins once your order is successfully placed. Orders are typically prepared and dispatched within 0–3 working days. Once shipped, you will receive a confirmation email with tracking details.

Shipping Information

Delivery Area: United Kingdom
Shipping Method: Standard Delivery
Shipping Cost: FREE
Estimated Delivery Time: 2–7 working days

We use reliable courier partners to ensure your items arrive securely and on time.

Important Information

  • Delivery times may be affected during bank holidays or in rare circumstances such as severe weather or courier delays.
  • Please ensure your delivery address is accurate at checkout. Incorrect details may cause delays or returned shipments.
  • PO Boxes, APO, and FPO addresses are not suitable for large item deliveries.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number. You can also view order updates by logging into your account.

Please allow some time for tracking data to appear in the courier’s system after dispatch.

Taxes & Duties

All products are shipped from within the UK. There are no import duties, customs charges, or additional VAT fees for customers.

Contact Information

For any shipping or delivery questions, please contact:

Bed Doctor (trading name of US BEDS LIMITED)
Address: 6 Victoria Street, Heckmondwike, England, WF16 9LH
Phone: 07478 990766
Email: info@beddoctor.co.uk

Thank you for choosing Bed Doctor — your trusted online store for quality beds and mattresses across the UK.